- To develop the working procedures of the unit constantly and design the used forms
- To promote the culture of quality in the unit
- To provide assistance and facilitation to the working teams assigned for quality application
- To collect data and information about the quality activities in the unit
- To write periodical reports about the performance and the beneficiary satisfaction in every activity of the unit
- To identify the weakness, strength, opportunities and challenges in the administrative system
- To review and evaluate the work of the unit departments